Pictured here are my son, Ted, and Birna who works for the Handknitting Association of Iceland. Ted bought me a sweater from the Association last year and it was the wrong size. So I contacted the Association (via email) and Birna was very helpful in replacing my beautiful sweater with one that fit perfectly. When in Reykjavik this month, we stopped in and introduced ourselves to Birna to thank her for all her help. She seemed pleasantly surprised and was a treat to speak with. Thanks Birna!